Refund Policy

Zeropese Refund & Exchange Policy

Last Updated: July 25, 2025

At Zeropese, we strive for complete customer satisfaction. If you're not entirely happy with your purchase, our refund and exchange policy ensures a hassle-free resolution.

1. Returns & Refunds

Eligibility

✅ Refundable Items:

• Unworn, unwashed, and undamaged items with original tags and packaging.

• Defective or incorrect items (see Section 3 for details).

❌ Non-Refundable Items:

• Final sale items (marked "Non-Refundable").

• Perfumes, earrings, and other hygiene-sensitive products.

Timeframe

• Refund requests must be made within 14 days of delivery.

• Processed refunds take 5-7 business days to reflect in your original payment method.

How to Request a Refund

1. Email service@zeropese.com with:

   • Order number

   • Product photos (if defective/wrong item)

   • Reason for return

2. Our team will provide a return authorization and shipping instructions.

3. Once received and inspected, we’ll process your refund.

2. Exchanges

Available Options

✔ Size/Color Exchange – If your desired item is in stock, we’ll ship it at no extra cost.
❌ Style Exchange – Not available; you must return and repurchase.

How to Request an Exchange

1. Contact service@zeropese.com within 7 days of delivery.

2. Include:

   • Order number

   • Preferred replacement (size/color)

3. Return the original item (unworn, with tags).

4. We’ll ship your exchange once the return is received.

Note: Exchanges are subject to stock availability. If your preferred item is sold out, we’ll issue a refund instead.

3. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item:

1. Do not wash or remove tags.

2. Email service@zeropese.com within 48 hours of delivery with:

   • Order number

   • Photos/videos of the issue

3. We’ll arrange a free return & replacement (or refund if unavailable).

No return shipping costs apply for damaged/defective items.

4. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong/damaged item).

• We recommend using a trackable shipping method—Zeropese is not liable for lost return packages.

5. Questions?

Contact us at service@zeropese.com for any concerns. We’re happy to help!

Thank you for trusting Zeropese! ♻️✨